View Our Frequently Asked Questions

We appreciate that you may still have some queries about staying at one of our Centres, so to help you, here are answers to some of the questions we are most frequently asked.

What is included in my fees?

Our weekly fees include 24-hour care, all meals and laundry. Each Centre may also provide additional services so please feel free to find out more from the Manager of your chosen Centre.

Can I choose my own bedtime?

Of course you may. We do, however, hope that you will want to participate in the many day activities provided by our staff and won't want to stay in bed all day!

Can I get help in my room?

All our bedrooms have call systems so you can contact staff at any time, say for example if you need a hot or cold drink during the night.

Nothing is too much trouble.

What about visitors and going out?

Visitors are welcome at any time and if you tell us they are coming, we will even arrange meals for them. We are also more than happy to help you visit family and friends so long as we know you are safe.

Latest News

Halloween Party at Victoria House Care Centre

Halloween Party at Victoria House Care Centre

Residents at Victoria House Care Centre have enjoyed a Halloween Party today, playing "Spooky Bingo", "Throw on the Witch Hat" and enjoyed a selection of Halloween themed food and mocktails.

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Link to Carers go to great efforts in order to help residents settle in and feel at home.
Got an enquiry? Contact us! Telephone: 01937 587100 Email: Key Healthcare provide a level of care that takes pride in creating a comfortable, home-from-home atmosphere where every resident is treated with dignity. We have a care home st helens, a care home middlesborough and dementia care homes for a wide range of care needs. It is important to us to feel right at home in our care centres.
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